Refund policy

Return Policy - Boutique Campeau

At Boutique Campeau, we are committed to providing you with a satisfactory shopping experience. We understand that certain circumstances may require a return. Please carefully read our return policy for each product category we offer.

Cosmetics: The quality of our cosmetic products is a priority for us. However, for reasons of hygiene and safety, we cannot accept any returns or refunds for cosmetic products, whether they are damaged or not. Therefore, we recommend that you take care to choose your products carefully before finalizing your order.

Household Cleaning: We understand that the needs for household cleaning products may vary from one customer to another. If you receive a damaged item or packaging, please contact us within 7 days of receipt to arrange the return. Household cleaning products can be returned if they have not been used and are returned in their original, undamaged packaging.

Raw Materials: Raw materials play an essential role in many creative and industrial projects. If you need to return raw materials, please contact us within 7 days of receipt to arrange the return. Raw materials can be returned if they have not been used and are returned in their original, undamaged packaging.

General Conditions:

  • If you receive a damaged item or packaging, please contact us within 7 days of receipt to arrange the return.
  • To be eligible for a return, the item must be in its original, unused condition (in the case of household cleaning products and raw materials) and in its original, undamaged packaging.
  • Return shipping costs are the responsibility of the customer in the case of their own error.
  • Once we have received and inspected the returned item, we will inform you of our decision regarding the refund or rejection of the request.
  • If a refund is approved, it will be processed using the original mode of payment, within a reasonable timeframe.

Please note that this return policy may be subject to change without notice. We encourage you to check our website or contact our customer service team for the most up-to-date information regarding returns.

If you have any additional questions or need assistance, please do not hesitate to contact our customer service team. We will be delighted to assist you.

Thank you for your trust and support.

The Boutique Campeau Team